The Mall, Maidstone

Access to the centre will be closely monitored using existing footfall technology, with visitor capacity carefully controlled to maintain social distancing and to protect visitors, occupiers and staff. If the density of shoppers rises to levels that may prevent social distancing, access to the centre will be reduced or temporarily stopped until numbers reduce. A number of measures have been implemented within centres to support good hygiene practice and social distancing.

The Mall wants everyone in their centres to feel as safe as possible and ask shoppers to please adhere to the government’s guidance on social distancing to reduce social interaction between people to help prevent the transmission of Coronavirus (COVID-19):

- DO NOT enter the centre if you are experiencing any of the COVID19 symptoms

- Maintain a distance of at least 2 metres from all other members of the public

- Strictly observe the centre’s social distancing measures as instructed by staff and stores

The Mall Maidstone very much look forward to welcoming you back and up to date information on accessibility will be available on centre websites and via social media channels.

One-Way System

A one way system will be in operation from 15th June. Please note the new routes through the centre highlighted below.

Entrances:

From the 15th June, centre entrances will open. However, the Sainsbury entrance will be an exit only, together with the bus lane entry. The entry by the toilets will be an entry only. King Street and Gabriel's Hill, will be both entry and exit so please take care.

Car parks:

Please use contactless payment methods wherever possible. Chip coins will be cleaned after every use.

Stores:

All stores are expected to comply with government guidance and to have a social distancing policy in place for staff as well as adequate and clear instructions for shoppers. The Mall team are on hand to help and advise.

Please expect shops to have limited capacity, and that you may need to queue at times to get into individual stores.

The Mall Maidstone presents a wide variety of shopping experiences under one roof with shops including Matalan, New Look, Boots, Superdrug, Next, H Samuels and many more, including independent pop-ups!

Facilities include 1000 car park spaces - with secured car park award. Public toilets, parent and baby room, disabled access, Quiet Hour, sunflower lanyards and free WiFi. 

Normal opening hours:

Mon - Sat 9.00am - 5.30pm
Sun - 10.30am - 4.30pm